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Refund Policy

KLASS RIDE - REFUND POLICY
Last Updated: [26.06.2025]

1. General Refund Principles

All refund requests must first be submitted to Klass Ride. We serve as the intermediary between you and our partner providers (Uber, Bolt, etc.) for all refund-related matters.

2. Cancellation Fees

  • Cancelling a booked ride may incur cancellation fees determined by the Third-Party Provider's policies.

  • These fees:

    • Are automatically charged to your payment method

    • Are non-negotiable

    • Vary by provider and situation

3. Refund Processing

A. Timeframe
Refunds for approved cases are processed within:

  • 24 hours to 30 days, depending on:

    • The Provider's internal procedures

    • Your bank's processing time

B. Approval Criteria
Refunds may be issued for:

  • Technical errors resulting in overcharges

  • Services not rendered as promised

  • Provider-caused issues (e.g., driver no-show)

4. How to Request a Refund

  1. Submit your request via:

    • The Klass Ride app ("Help" section)

    • Email: contact@klassride.com

  2. Include in your request:

    • Ride details (date/time, provider)

    • Payment confirmation

    • Detailed reason for refund

5. Non-Refundable Situations

Klass Ride cannot issue refunds for:

  • Completed rides without valid service complaints

  • User-initiated cancellations after provider's grace period

  • Personal schedule changes or user errors

6. Dispute Resolution

  • Klass Ride will investigate all claims within 3 business days

  • We will communicate the Provider's final decision to you

  • You may appeal the decision within 7 days of notification

7. Contact

For refund inquiries:
📧 Email: contact@klassride.com
⏳ Typical response time: 2 business days

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